1. Shipping Scope
PepQuality provides worldwide shipping for research customers, subject to destination regulations, courier coverage and product restrictions applicable in the receiving country.
Customers are responsible for ensuring that the ordered research materials may lawfully be imported into their jurisdiction.
2. Processing and Dispatch
Orders are typically prepared for dispatch after successful payment confirmation and internal order verification.
Dispatch timing may vary depending on product availability, order volume and quality-control checks prior to shipment.
3. Estimated Delivery Times
Europe: approximately 2–7 business days after dispatch.
International destinations: approximately 5–14 business days after dispatch.
These timeframes are estimates only. Actual delivery may be affected by courier performance, local holidays, weather conditions or customs inspections.
4. Tracking
Whenever available, tracking information is provided after the shipment has been handed over to the courier.
Customers should monitor tracking updates and ensure that delivery details remain accurate until the parcel is received.
5. Customs, Duties and Delays
International shipments may be subject to customs inspection, import declarations, duties or local administrative requirements.
Any customs fees, import taxes or related charges imposed by the destination country are the responsibility of the recipient, unless otherwise stated.
PepQuality cannot control local customs procedures and is not liable for delays caused by customs authorities.
6. Address Accuracy and Failed Delivery
Customers must provide a complete and accurate shipping address at checkout. Address changes are only possible before the order has been dispatched.
If a parcel is returned due to an incorrect address, refused delivery or prolonged non-collection, additional shipping costs may apply for re-shipment.
7. Damaged or Lost Shipments
If a package arrives damaged, please contact PepQuality Support promptly with your order reference and clear photographic evidence of the packaging and contents.
If tracking indicates a lost shipment, our team will investigate with the courier and advise on the appropriate next steps.