1. Introduction
PepQuality (“we”, “us”, “our”) is committed to protecting the privacy and personal data of visitors, customers and research partners who interact with our website and services.
This Privacy Policy explains what information we collect, why we collect it, how it is processed, and the rights available to you under the EU General Data Protection Regulation (GDPR) and applicable national data protection laws.
2. Data Controller
The data controller responsible for the processing of personal data through this website is PepQuality.
Company contact details will be published in the Legal Notice once finalized. Until then, privacy inquiries may be submitted through the Contact page.
3. Categories of Data Collected
Depending on how you interact with PepQuality, we may process the following categories of personal data:
Identity and contact data, including full name, email address, telephone number and shipping address.
Order and transaction data, including purchased products, payment status, invoices and communication related to your order.
Technical data, including IP address, browser type, device information and basic usage analytics necessary for security and site performance.
Communication data, including messages submitted through contact forms, email, WhatsApp or Telegram.
4. Purposes and Legal Bases
We process personal data only where a lawful basis applies under Article 6 GDPR.
Contract performance: to process orders, arrange shipping, provide tracking information and deliver customer support.
Legitimate interests: to secure our website, prevent fraud, improve service quality and communicate service-related updates.
Legal obligation: to retain accounting records and comply with applicable tax, customs and regulatory requirements.
Consent: where required for optional marketing communications. Consent may be withdrawn at any time.
5. Sharing of Data
Personal data may be shared with trusted processors only to the extent necessary to operate our services, including payment providers, logistics partners, IT hosting providers and professional advisors.
We do not sell personal data. Where processors are engaged, they are bound by data-processing agreements and confidentiality obligations.
If data is transferred outside the European Economic Area, appropriate safeguards are applied in accordance with GDPR Chapter V.
6. Retention
Personal data is retained only for as long as necessary for the purposes described in this policy, or as required by law.
Order and invoicing records are typically retained for statutory accounting periods. Support correspondence is retained for a reasonable period to manage inquiries and dispute resolution.
7. Your Rights
Subject to applicable law, you may request access, rectification, erasure, restriction of processing, data portability, and objection to certain processing activities.
You also have the right to lodge a complaint with a competent supervisory authority in the EU/EEA.
To exercise your rights, please contact PepQuality through the Contact page. We may request information necessary to verify your identity before responding.
8. Security and Updates
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss or alteration.
This Privacy Policy may be updated periodically to reflect legal, technical or operational changes. The version published on this page is the current version.